In this section, we have looked at disability etiquette and how best to interact and talk with individuals with disabilities. A quick recap:
- Using person-first language is the best way to refer to an individual with a disability
- Not all disabilities are apparent, and you may not know you are speaking or interacting with an individual that has a disability
- If you are so inclined, offer assistance to an individual with a disability. However, be prepared to have the offer declined. If your offer is accepted, ask for, listen to, and accept instructions from the individual. Do not proceed to assist if your offer is declined
- In addition to basic common courtesy, there are additional tips for making personal interactions with individuals with disabilities as positive, respectful, and effective as possible. These additional tips may depend on the disability
- Do not make assumptions about a person's ability or disability
- Lip reading is not a very effective way to communicate. If an individual is lip reading, check-in for understanding
- Speak directly to the individual with the disability. Do not speak to an interpreter, sighted guide, assistant, or service animal
- Do not push someone who is using a wheelchair unless they ask for assistance
- When speaking with an individual who is blind or has limited vision, always announce yourself as you enter and leave a conversation
- Do not do anything that will interrupt a service dog that is performing its tasks
- Do not touch service animals without asking for, and receiving, permission